Hospitality job description

Careers in hospitality cover a wide range of positions, such as those in hotel, restaurant, travel, resort and casino occupations. Job responsibilities can entail facility management, customer service, food preparation and safety, transportation arrangement and event planning duties. Entry-level employees in the hospitality industry might plan menus, serve drinks, reserve rooms and clean tables, while management positions could involve overseeing the entire operations of large hotels, vacation resorts or catering companies. Find out more about the job titles you are considering in this field by reviewing the corresponding resume samples below.

Featured Job Titles:

Doorman

A Doorman is typically employed in hotels and apartment houses and is responsible for greeting and assisting guests, carrying luggage and accepting resident or guest packages.

Greeter

Greeters welcome shoppers and patrons to retail stores and supermarkets and assist with inquiries, hand out sales flyers and retrieve carts.

Guest Services Manager

A Guest Services Manager essentially ensures customer satisfaction for hotel guests, with duties including managing the check-in process, handling complaints and monitoring guest feedback.

Hostess

Hostesses greet customers in restaurants or hotels, hand out menus, answer questions, escort customers to tables and assist in checking in hotel guests.

Hotel Concierge

Hotel Concierges assist guests in various capacities, such as handling baggage, making transportation arrangements, setting dinner reservations and even running errands.

Hotel Front Desk Agent

Hotel Front Desk Agents make phone or in-person reservations, greet guests, handle customer requests, check out guests and process payments.

Hotel Front Desk Clerk

Hotel Front Desk Clerks wear many hats, from handling guest complaints and requests and taking payments to assigning rooms, making reservations and explaining hotel services.

Hotel Manager

Hotel Managers oversee all aspects of hotel operations, from directing facility maintenance and creating employee schedules to ensuring guest comfort and managing inventory of supplies.

Hotel Reservation Agent

A Hotel Reservation Agent will track room availability, secure reservations by phone, send confirmations, process payments and answer customer inquiries about hotel accommodations.

Resort Manager

Resort Managers are in charge of all operations pertaining to resorts, from keeping lodgings well-maintained to managing housekeeping and guest services departments.

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